Support
Contact us
Email [email protected] for help, privacy questions, or to request deletion of feedback you submitted.
This page is the public support URL for App Store and Google Play listing fields.
Send feedback in the app
- Open Profile (bottom navigation).
- Tap the settings icon → Support & feedback.
- Choose a feedback type and write your message.
- Tap Open email to send.
This opens a draft email to [email protected] in your own email app, pre-filled with your message plus basic app info (version, build, platform, OS version). You can review and edit it first — nothing is sent until you send the email yourself. There is no feedback server, database, or account.
Troubleshooting
| Issue | What to try |
|---|---|
| App stuck after a workout | Force-close and reopen the app |
| Plan looks wrong | Check Profile — goal, equipment, schedule; retake Starting Assessment if needed |
| Feedback will not send | Make sure an email app is set up on your device; otherwise email [email protected] directly |
| Progress or streak looks wrong | Only sessions completed through the workout flow count; optional sessions are separate |
For crashes, we may receive a Sentry report automatically. Please still send feedback describing what you were doing — it helps us fix issues faster.
Your data on this device
Workouts, plans, and profile information are stored on your device only. There is no cloud backup in the current version.
See Settings → Privacy & data in the app, or read our privacy policy.
Reset app data
In the app: Settings → Privacy & data, or Settings → Reset app or progress.
- Reset workout history — Clears logs and progress; keeps profile and plan setup.
- Reset everything — Clears all local data and returns you to onboarding.
These cannot be undone. There is no cloud restore.
Feedback
We welcome your feedback and bug reports. You can send feedback from the app via Support & feedback, or email us directly at [email protected].
Third-party services (plain language)
- Email — In-app feedback opens a draft in your own email app; messages reach us only when you send them. No feedback server or database is used.
- Sentry — Receives crash and error reports so we can improve stability.
We do not use these services for advertising. See the privacy policy for details.
Not medical advice
Adaptive Home Workout provides general fitness guidance, not medical advice. Stop if you feel sharp pain and consult a professional when appropriate.